/* Offline customer workbench, large touch targets and readable Chinese text. */
.careIntro{display:flex;justify-content:space-between;align-items:start;gap:25px;margin-bottom:12px;padding:26px;background:#eaf4f2;border:1px solid #bad7d2;border-radius:14px}.careIntro h2{font-size:1.6em;margin:7px 0}.careIntro p{margin:8px 0}.demoLabel{min-width:160px;border:1px solid #b3cec9;border-radius:10px;padding:12px 18px;background:white;font-size:.85em}.demoLabel strong{display:block;font-size:1.3em}.demoLabel small{display:block;color:#586f6a}.careSearch{display:flex;gap:20px;align-items:end;flex-wrap:wrap}.careSearch label{flex:1;max-width:550px}.careSearch input{margin-top:8px;width:100%}.careTabs{display:flex;flex-wrap:wrap;gap:9px;margin:16px 0}.careTabs button{font-size:.94em}.careTabs button.active{background:#185f55;color:white;border-color:#185f55}.careTabs b{margin-left:7px;font-weight:400}.careGrid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:20px;margin-bottom:24px}.careCard{border:1px solid #cbdcd9;border-radius:12px;background:white;padding:22px;display:flex;flex-direction:column}.careCard.quiet{background:#fafbfc}.careCardHead{display:flex;justify-content:space-between;align-items:flex-start;gap:14px}.careCardHead .tag{flex-shrink:0}.careCardHead h3,.careCardHead h2{margin:0}.careCard h4{font-size:1.08em;margin:20px 0 0;color:#155c51}.careCard p{margin:10px 0}.careCard>.actions{margin-top:auto;padding-top:14px}.careAction{border-left:4px solid #3d9183;background:#f0f8f5;padding:14px 16px;margin:12px 0}.careAction strong{display:block;color:#185f55}.careAction span{display:block;margin-top:3px}.careCard .muted{font-size:.85em}.loadMore{display:block;margin:15px auto 25px}.careBack{margin-bottom:20px}.careDetailGrid{display:grid;grid-template-columns:minmax(0,1.4fr) minmax(0,1fr);gap:22px}.careDetailGrid>div{min-width:0}.scriptBox{background:#fff;border:1px solid #bfd4db;border-radius:13px;padding:24px;margin-bottom:24px}.scriptBox h3{font-size:1.25em;margin:0}.scriptBox textarea{width:100%;line-height:1.9;min-height:235px;margin-top:10px}.scriptBox label{font-size:.92em}.careFacts{margin:0}.careFacts dt{font-size:.9em;color:#52697c;margin-top:15px}.careFacts dt:first-child{margin-top:0}.careFacts dd{margin:3px 0 0;overflow-wrap:anywhere}.careMissing{background:#fff8e4;border-radius:7px;padding:12px 15px;font-size:.92em;color:#74571c}.careTimeline{display:grid;gap:14px}.careCompact{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:16px}.careCompact>div{border:1px solid #d3e1df;padding:16px;border-radius:10px;display:grid;gap:9px}.careCompact span{font-size:.92em}.demoScenarios{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:16px}.demoScenarios article{background:#f5f8fc;border:1px solid #d8e3ec;padding:18px;border-radius:10px;display:flex;flex-direction:column}.demoScenarios article h3{margin:0}.demoScenarios article button{margin-top:auto}.record+.record{margin-top:18px}.careCard,.record,.panel{overflow-wrap:anywhere}
@media(max-width:1150px){.careDetailGrid{grid-template-columns:minmax(0,1fr)}.demoScenarios{grid-template-columns:repeat(2,minmax(0,1fr))}.careGrid{gap:14px}}
@media(max-width:800px){.careGrid{grid-template-columns:minmax(0,1fr)}.careIntro{padding:18px;flex-wrap:wrap}.demoLabel{width:100%}.careIntro h2{font-size:1.3em}.careCard{padding:18px}.careCompact,.demoScenarios{grid-template-columns:minmax(0,1fr)}.careTabs button{flex:1 1 135px}.careCardHead{flex-wrap:wrap}.careDetailGrid{gap:0}.scriptBox{padding:18px}.careCard .actions button{flex:1 1 150px}.careSearch{gap:10px}.scriptBox textarea{min-height:300px}}